Reviews
Reviews
My experience was really good i believe that i was able to understand what was going on and how i could improve, i think i’m in a better mental state than i was before.
Every time we have visited the clinic, and for his brother, I feel that the care and respect for my children and myself is outstanding. My children feel safe, comfortable here. [name removed] sees [name removed] and is fantastic. He is keeping a very close eye on [name removed] and I feel everything is being done that can be. [name removed] sees [name removed], and he rarely feels comfortable with other people, but loves [name removed]! [name removed] and [name removed] have also been fantastic, everyone goes above and beyond to help both children. The brambles is a comfortable welcoming place.
Very happy
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Thank you for your feedback. Following discussion with the team they are in the process of engaging with our participation group to think how information related to feeding plans can be improved and shared with all of our service users. Training has taken place recently, facilitated by the dietician related to feeding plans.
Thank you for your review. I have passed your review to the service manager. If you are unclear about your eating plan, please contact the service. Best wishes, Hugh Jones, Patient Experience Manager
She was treated with dignity and respect, but not always listened to.
The staff are friendly and so respect to my child and myself.
Thank you for your feedback. We are sorry that this has been your experience. We try to avoid cancelling appointments as we realise they are really important. The demand on the service has been extremely high and there have been times where there has been high levels of sickness which may have impacted on your experience. We hope as the service continues to recruit new team members this should happen less often.
Thank you for your feedback. I am sure the staff rearrange appointments as a last resort as I know they will understand the anxiety this causes. Best wishes, Hugh Jones, Patient Experience Manager
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Think everyone at the Brambles have treated both myself and my son with great care.
Exceptional service provided
I’ve found the last few weeks very useful. It has been great and informative listening to others experiences and to learn that we’re not alone in the struggle at mealtimes. Sometimes mealtime can feel a lonely place! The suggestions of what to do during meals and after were useful.